Refund policy

30-day returns
You have 30 days from delivery to start a return. This includes items bought on sale.

How to start a return
Email info@esquaredtrading.com with your order number and the reason for the return. We'll reply with a prepaid return label and instructions. Please don't send items back without contacting us first, because we can't match unannounced packages to an order.

Condition
Items should come back complete, with all accessories, manuals, and the original packaging. Opened or unopened, you get a full refund and a free return label, even if you just changed your mind.

Damaged, defective, or wrong item
Check your order when it arrives. If something is damaged, not working, or not what you ordered, email us within 30 days with your order number and a photo. We cover return shipping and will send a replacement or a full refund. For items that stop working, we may walk you through the manufacturer's troubleshooting first.

Items we can't take back
Opened food, coffee, and snacks. Opened personal care and beauty products. Gift cards.

Refunds
Once your return arrives at our New Jersey warehouse, we inspect it and refund your original payment method within 5 business days. Your bank may take a few more days to post it. If you haven't seen your refund 10 business days after we confirm it, email info@esquaredtrading.com.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.